BALTIMORE, MD—The Maryland Transportation Authority on Thursday launched DriveEzMD, a new access point for the state’s toll facilities featuring a new website, web chat, expanded customer call center, new toll payment choices, text notifications and more.
Now that DriveEzMD is live, all MDTA Customer Service Centers have reopened to the public with COVID-19 protocols still in effect. DriveEzMD.com is online and also available toll-free at 1-888-321-6824, a service line staffed with customer service representatives. Call center hours have been expanded to assist customers, and are now Monday through Friday from 7 a.m. to 8 p.m., and Saturday from 8 a.m. to 2 p.m.
“We can’t thank our customers enough for bearing with us during the down time needed to bring our next generation of tolling online,” MDTA Chairman and Maryland Transportation Secretary Gregory Slater said. “DriveEzMD is a customer-focused experience for all Maryland tolling customers, and as part of this initiative we’ve more than tripled our customer call-center representatives and expanded and enhanced our virtual services.”
As with any new technology, the MDTA does expect to encounter some technical issues during the early days of the system’s launch.
“Take a test drive of DriveEzMD.com, and let us know what you think,” said MDTA Executive Director James F. Ports, Jr. “We welcome our customers’ feedback as we bring these new features online and appreciate their patience with the inevitable bumps in the road.”
The ezpassmd.com website now redirects customers to https://DriveEzMD.com. Existing E-ZPass customers logging into DriveEzMD.com for the first time will be asked to authenticate their account. To authenticate, users should have their transponder or account number ready as well as their four-digit account PIN. If the PIN is forgotten, initiating the PIN reset process will send an email to the email address associated with the account. Motorists do not require new E-ZPass transponders to use the new system and can continue to use their current devices until the battery is depleted.
Officials say E-ZPass remains the most cost-effective way to travel toll roads in Maryland, saving drivers up to 77% versus the higher rates and additional paperwork that come with Video Tolls. All-electronic (cashless) tolling is now permanent statewide.
With the launch of DriveEzMD, customers can sign up for a new, hassle-free way to pay Maryland tolls called Pay-By-Plate at DriveEzMD.com. With Pay-By-Plate, tolls are automatically billed to the driver’s registered credit card as they use Maryland tolling facilities, with no need for a transponder or pre-paid toll deposit.
Also available now is a Discount for Early Payment of Video Tolls. Customers who pay their Video Tolls before their invoices (Notice of Toll Due) are mailed are eligible for a 15% discount (maximum $5 total). Since MDTA won’t have to send out a bill, the agency can pass these savings on to our customers.*
Customers will soon be able to access even more features, such as additional vehicle classes with lower toll rates as approved by the MDTA Board during the toll modernization in 2019, a fully-functional and responsive mobile application, and expanded text message alerts.