Business, Traffic

MDTA E-ZPass customer service centers to reopen on June 15 with limited capacity

BALTIMORE, MD—The Maryland Transportation Authority announced on Thursday that officials would reopen E-ZPass® Customer Service Centers at its toll facility buildings with limited capacity beginning Monday, June 15th. Centers located at Maryland Department of Transportation Motor Vehicle Administration branches will remain closed until further notice. For a full list of center locations at Maryland toll facilities and operating hours, click here.

The MDTA closed its Customer Service Centers in March in response to Maryland’s COVID-19 State of Emergency. As part of the reopening plan, the MDTA will limit service to two customers at a time in each Customer Service Center, and will implement new procedures and guidelines to protect the health and safety of employees and customers.

The MDTA is also asking that customers with E-ZPass® account needs that can be handled at or via the Interactive Voice Response system (1-888-321-6824) – such as creating new accounts, adding funds or making changes to an existing account – continue to use these options. This will allow cash-paying customers and those who need to meet with a representative to be served during the limited access.

In addition to limiting capacity to reduce foot traffic and the number of customers in centers at one time, the MDTA will have procedures in place to protect customers and staff, including:

  • Face coverings: MDTA customer service representatives and all customers will be required to wear face coverings while in Customer Service Centers. Customers also will be asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit.
  • Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
  • Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of COVID-19. Social distancing procedures will be in effect at all Customer Service Centers, including ground/floor stickers to mark safe and proper distances of six feet.
  • Workstation cleanings: Workstations will be cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.

Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort and safety of home by visiting or calling 1-888-321-6824 (711 for MD Relay). A representative will be available via the toll-free line from 7 a.m. to 6 p.m. Monday through Friday.

The MDTA reminds drivers that measures remain in place to assist customers during Maryland’s COVID-19 state of emergency, and that all-electronic (cashless) tolling remains in effect statewide until further notice. Motorists who usually pay with cash at the John F. Kennedy Memorial Highway (I-95), Fort McHenry Tunnel (I-95), Baltimore Harbor Tunnel (I-895) and Nice/Middleton Bridge (US 301) will be mailed a Notice of Toll Due, a process that will resume 30 days after the state of emergency is lifted. For these facilities that normally accept cash, the toll due notice will reflect the cash toll rate as a temporary measure applied during the state of emergency only.

Additional information is available by clicking here.

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