AT&T, Verizon, T-Mobile customers face widespread outages across U.S.

BALTIMORE, MD—Approximately 32,000 AT&T customers were reported to have experienced service disruptions across the U.S. on Thursday morning, according to the tracking site DownDetector. The outages were concentrated in areas such as Baltimore, Houston, Chicago, Dallas, Los Angeles, and Atlanta, with more than 50,000 customers reporting issues in the affected areas, NBC News reports. Verizon and T-Mobile customers also reported […]

AT&T, Cricket violated Consumer Protection Act in sales of cellphones during merger; finding upheld by Appellate Court of Maryland

BALITMORE, MD—The Appellate Court of Maryland has upheld a Final Order issued by the Attorney General’s Consumer Protection Division finding that AT&T and Cricket Wireless engaged in unfair and deceptive trade practices, in violation of the Maryland Consumer Protection Act, when they sold Cricket cellphones that they knew would stop working after Cricket and AT&T entered into a corporate merger […]

Attorney General Frosh: AT&T, Cricket Wireless violated Maryland’s Consumer Protection Act, ordered to pay restitution

BALTIMORE, MD—Maryland Attorney General Brian E. Frosh on Tuesday announced that Cricket Wireless, LLC and AT&T, Inc. were found to have deceived consumers into buying cell phones that the companies planned to stop servicing shortly after they were sold. AT&T and Cricket’s actions violated Maryland’s Consumer Protection Act, and as a result, the companies have been ordered to pay back […]

Major AT&T outage hits Baltimore area

NOTTINGHAM, MD—A major outage at AT&T was affecting many Baltimore-area residents on Wednesday. The problems were first reported between 9 and 10 a.m. and were still being reported as of Wednesday afternoon. Many AT&T customers reported that their mobile navigation apps had stopped working and that they weren’t able to make phone calls or send/receive text messages. Some users reported […]

Cell phone store robbed in White Marsh, carjacking reported in Overlea

NOTTINGHAM, MD—Police are investigating two local crimes that were reported over the past week. At just before 5 p.m. on Thursday, December 24, an individual entered the AT&T store at White Marsh Plaza, located in the 7900-block of Honeygo Boulevard (21236), produced a handgun, and stole several cell phones. The suspect then fled the scene. At just before 7 p.m. […]

Maryland launches statewide text-to-911 service [VIDEO]

BALTIMORE, MD—Effective Thursday, August 20, 9-1-1 call centers across Maryland will begin accepting text messages via text-to-911 service. Customers of the three major wireless carriers (AT&T, former Sprint, T-Mobile, and Verizon) who are enrolled in their carriers’ text messaging and/or data plan can send text messages to 9-1-1 in an emergency when they are unable to place a phone call. […]

Attorney General Frosh announces charges against Cricket Wireless and AT&T for deceptive marketing practices

BALTIMORE, MD—Maryland Attorney General Brian E. Frosh announced on Monday that his Consumer Protection Division has filed charges against Cricket Wireless, LLC and AT&T, Inc. for violations of the Maryland Consumer Protection Act. Among other charges, Cricket and AT&T failed to inform consumers that the cell phones they purchased would no longer work when Cricket switched cell phone networks after […]