AT&T, Verizon, T-Mobile customers face widespread outages across U.S.

BALTIMORE, MD—Approximately 32,000 AT&T customers were reported to have experienced service disruptions across the U.S. on Thursday morning, according to the tracking site DownDetector. The outages were concentrated in areas such as Baltimore, Houston, Chicago, Dallas, Los Angeles, and Atlanta, with more than 50,000 customers reporting issues in the affected areas, NBC News reports.

Verizon and T-Mobile customers also reported outages, though the scale of those outages appeared to be less widespread. DownDetector said that approximately 1,100 T-Mobile customers and 3,000 Verizon customers had experienced service disruptions by 7 a.m. ET on Thursday.

The nature of the service disruption remains unknown, but AT&T acknowledged the issue on Thursday morning, saying, “Some of our customers are experiencing wireless service interruptions this morning.” The company encouraged its customers to use Wi-Fi calling until service was restored.

Verizon and T-Mobile have both acknowledged the service disruptions, but have stated that the outages are not impacting their networks directly. Instead, the outages are affecting customers who are trying to reach other carriers. T-Mobile has also stated that its network is operating normally.

The widespread nature of the service disruptions has left some people unable to call 911, and DownDetector has noted that this may pose a concern for some residents in areas affected by the widespread outages.

“We are aware of the widespread internet and cellular outages across Maryland and are monitoring the situation. Service is coming back online throughout the State this morning,” the Maryland Department of Emergency Management said on X, formerly known as Twitter. “If you still don’t have internet acess [sic], keep an eye on your local news through television or radio. We will continue to post updates here as we learn more.”

We are aware of the widespread internet and cellular outages across Maryland and are monitoring the situation. Service is coming back online throughout the State this morning. (1/2)

— Maryland Department of Emergency Management (MDEM) (@MDMEMA) February 22, 2024