Business, Sci-Tech

MDOT MVA offices to close in early December for Customer Connect upgrade

BALTIMORE, MD—The Maryland Department of Transportation Motor Vehicle Administration has announced that all branch offices, beginning at close of business on Thursday, December 2 through 8:30 a.m. on Monday, December 6, will be closed as the agency deploys the final phase of its IT modernization project known as Customer Connect.

The eStore, appointment scheduler, and 24-hour self-service kiosks also will be unavailable from 9 p.m. on Thursday, December 2 through noon on Sunday, December 5.

All Vehicle Emissions Inspection Program (VEIP) stations and VEIP self-service kiosks will remain open and do not require an appointment for testing.

Phase two will include driver services, driver enforcement, investigations, and financial services.

The first phase deployed in July 2020 and included vehicle services, business licensing, and motor carrier services.

At full deployment, Customer Connect will consolidate existing IT systems at MVA into a single portal, giving the agency a complete view of the customer and real-time updates.

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