BALTIMORE, MD—The Maryland Transportation Authority on Thursday announced that it has resumed processing and posting E-ZPass® tolls and Video Tolls (Notices of Toll Due) that were delayed due to COVID-19 and Maryland’s transition this spring/summer to its new tolling system.
Between March and October 2020, to help provide some financial relief during COVID-19, the MDTA paused mailing Notices of Toll Due (NOTD) for drivers who used our toll facilities without E-ZPass. To prepare customers on how to pay for toll trips taken between March and June 2020 and to help them avoid civil penalties, we sent courtesy letters in September 2020 informing non-E-ZPass customers they could proactively make payments for these trips. The MDTA followed those courtesy letters with additional digital/social media communications.
In the spring, MDTA temporarily paused the processing of this tolling backlog during the transition to the new tolling system, and now have resumed the backlog processing.
For account-specific or NOTD assistance, please contact MTDA through one of the following methods, as other platforms do not have access to tolling notices or accounts:
- E-ZPass Customer Service Centers at toll facility buildings are open for in-person services Monday-Friday from 8:30 a.m. to 4:30 p.m. without needing an appointment. Temporary extended hours are available on Saturdays from 8 a.m. to 12 noon and Thursdays from 8:30 a.m. to 6:30 p.m.
- E-ZPass Customer Service Centers at MDOT MVA branches are open by appointment only. Representatives are available 8:30 a.m. to 4:30 p.m. Monday through Friday to schedule appointments by calling 410-537-8400.
- Visit www.DriveEzMD.com to submit a request for a Live Chat with a Customer Service Representative.**
- The Customer Service Call Center (1-888-321-6824) is open from 7 a.m. to 8 p.m. Monday-Friday and Saturday from 8 a.m. to 2 p.m. There is a callback feature to reserve your place in line without holding and receive a call back from a representative if the call center is experiencing a high call volume.**
During the backlog processing, MDTA is experiencing high call and web chat volumes, so wait times may vary and could be extensive. Please note that other emails, phone numbers and venues do not have access to tolling notices or accounts. Please direct all inquiries to one of the methods noted above.
Additional information can be found at the MDTA’s official website here.