UPDATE: The deadline has been extended. The civil penalty waiver grace period for Video Tolls now ends 11:59 p.m. December 14, 2022.
Original story below…
BALTIMORE, MD—The Maryland Transportation Authority is reminding motorists that just one day remains in the Customer Assistance Plan that offers a civil penalty waiver grace period for Video Tolls. The plan has been in effect for nine months, and as this limited-time opportunity reaches its final hours, the MDTA urges customers to take advantage by paying unpaid Video Tolls now and make sure they are paid in full by 11:59 p.m. November 30, 2022.
On Thursday, December 1, toll debt referrals to Central Collection Unit (CCU) for collections actions and to the MDOT Motor Vehicle Administration (MDOT MVA) for vehicle registration suspensions will resume.
Before the grace period ends, MDTA officials are encouraging all E-ZPass customers who had any periods with insufficient funds on their accounts, to check all of their license plates for Video Tolls at Find My Tolls. Since Video Tolls are recorded to the registered vehicle owner and are separate from E-ZPass accounts, replenishing E-ZPass account funds will not pay for outstanding Video Tolls.
In February, the MDTA Board approved the nine-month Customer Assistance Plan. Since then, for every Video Toll transaction paid in full while the plan is in place, the corresponding civil penalty is waived. In addition, toll debt referrals to CCU and to MDOT MVA were ceased until December 1. As of November 27, 2022, $137 million in civil penalties have been waived for approximately 756,000 drivers and businesses that have paid their outstanding Video Tolls.
Officials say the Customer Assistance Plan is not toll forgiveness, nor is it an elimination of tolls owed. Tolling remains in effect statewide and drivers are responsible for paying the outstanding toll amount.
For customers who choose not to pay their Video Tolls before the due date on the notice, mailings of citations/civil penalties have continued during the grace period and will remain in effect if tolls are not paid by 11:59 p.m. November 30. On December 1, 2022, customers will be responsible for the full amounts of all unpaid tolls as well as any civil penalties, which will be due based on the printed due dates.
Customers with unpaid Video Tolls can pay by the following methods:
- Visit Find My Tolls and find tolls using the notice mailing number(s) or by checking all license plates.
- Mail the bottom portion of the notice(s) along with your check/money order (do not send cash) payable to: Maryland Transportation Authority, P.O. Box 12853, Philadelphia, PA 19176-0853.
- Use the automated call system 24/7 at 1-866-320-9995 (select Option 1 for Notice of Toll Due, then enter the mailing number on the notice prompted).
- Visit an in-person Customer Service Center.
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