TOWSON, MD—Baltimore City has begun sending water bills to Baltimore County residents, following a halt to billing due to the pandemic. Based on current estimates, meter readings for all accounts should be completed and bills mailed by December 31st.
Baltimore City manages water meter reading and billing for Baltimore County residents and businesses.
At the beginning of the COVID-19 pandemic, billing for County water system customers was paused. In October, Baltimore County secured an outside contractor to assist with delayed water meter readings and has deployed County staff to assist with sending bills to County customers.
New bills, which have already arrived for some residents, will cover water consumption from residents’ last statement through current meter readings. Given the extended period of time, most customers are likely to receive higher than normal bills.
Because of the delay, there will be no shut-offs, penalties, or late fees for these bills. Residents may set-up a payment plan in coordination with the Baltimore City Department of Public Works.
Residents who wish to set-up a payment plan can contact Baltimore City DPW, Monday-Friday from 8:30 a.m. to 4:30 p.m. at 410-396-5398.
Baltimore County customers are typically billed on a quarterly basis. Normal quarterly water billing is expected to resume in 2021.