Original story below…
BALTIMORE, MD—Due to the COVID-19 pandemic and subsequent state of emergency that has been declared in Maryland, and with many businesses and institutions following Centers for Disease Control Guidance to temporarily shut down or limit operations to slow the virus spread, BGE is taking steps to expand awareness of programs in place to help customers through temporary or extended financial hardship.
BGE will also be suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
“We know that some BGE customers and businesses may be facing potential financial and health challenges resulting from the ongoing crisis, and we are committed to helping them address their energy needs,” said Carim Khouzami, BGE’s chief executive officer. “We have many programs available to help customers and can connect those who need extra assistance to community and government partners who also offer support. It is our goal to assist every customer who contacts us and requests assistance in order to help our community during this period.”
BGE offers payment options, such as flexible payment arrangements including individually tailored payment installment plans.
Budget Billing, which averages payments out over a 12-month period, also helps customers manage their monthly energy bill.