BALTIMORE, MD—On the heels of offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3 Mbps, Comcast on Friday announced additional steps to help ensure people stay connected to the Internet as more schools suspend classes and companies encourage employees to work from home due to coronavirus.
“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet – for education, work, and personal health reasons,” said Dave Watson, Comcast Cable Chief Executive Officer. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our Company’s responsibility to step up and help out.”
Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:
- Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, users should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- Pausing Data Plans: Comcast is pausing data plans for 60 days giving all customers unlimited data for no additional charge.
- No Disconnects or Late Fees: Comcast will not disconnect a customer’s internet service or assess late fees if they contact the company and let them know that they can’t pay their bills during this period.
For more information, view the full press release from Comcast here.