Baltimore County Executive Kevin Kamenetz announced on Friday the launch of BaltCoGo, a new mobile application that allows residents to easily request services, report issues in their community, pay property taxes and parking and speeding tickets, access news and social media feeds, register for push notifications, and more. The app is offered free of charge to Android and iPhone users and may be downloaded from their respective app stores.
“This is another step forward in our commitment to innovation and applying technology across County government to improve customer service and efficiency,” said Kamenetz. “Most people use their phones for just about everything and BaltCoGo is a great tool for quickly reaching out to the County when you want to report a problem or find information you need. I especially like the feature that sends notifications to my phone to remind me when it’s trash or recycling night.”
BaltCoGo offers self-service functionality for residents to get accurate information on Baltimore County services and report their concerns. People can use the app to report issues like potholes, missed trash or recycling pick-ups, abandoned vehicles, building and development issues, neighborhood concerns like sidewalk problems or tall grass and weeds, pet and animal issues like stray dogs, concerns with rental properties, and more. People who submit a request or complaint will receive email responses and can also monitor the status of their requests via BaltCoGo.
The app offers a centralized location for people to engage directly with government officials and be directed to the proper agency to get information and access services, without having to call or visit agencies. It offers people the opportunity to sign up for individualized push notifications, including reminders about their trash and recycling collection days. The app requires people to establish a free online account with Baltimore County by providing their name, email address, and phone number.
Examples of online services that can be accessed through the app include:
- apply for housing assistance vouchers, rental housing licenses, animal licenses and residential parking permits;
- pay property taxes; parking, red light and speed camera violations; and fees for pet spay and neuter services;
- access Baltimore County maps that show zoning, historic districts, voting locations, bicycle facilities, road closures, GIS data, and more.
“This mobile app is a great enhancement for residents to be able to connect easily with our County agencies to report a problem right in the moment and to get the information that they need. This is what is needed in today’s times,” said County Council Chair Julian E. Jones, Jr.
The application is integrated with existing Baltimore County agencies’ systems and databases, enabling county employees to efficiently review and address constituent concerns and avoid duplicating efforts.